FAQ
1. What is your return policy?
We accept returns for unused and unworn items in their original packaging within 14 days of delivery. For full details, Please visit our Returns & Exchanges page.
2. How long does shipping take?
Shipping times vary depending on your location:
- Australia: 2-6 business days
- International: 4-30 business days. For more details, visit our Shipping page.
3. Do you offer exchanges?
We offer exchanges for eligible items within Australia within 14 days of delivery.
For full details, please visit our Returns & Exchanges page.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our Order Tracking page or directly on the carrier's website.
5. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options.
6. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by location. For more details, visit our International Shipping for more details.
7. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We’ll resolve it promptly. For more details, visit our Returns & Exchanges for more details.
8. How can I contact customer support?
You can reach out to us through our Contact Us page, where you’ll find a form to submit your inquiry. Alternatively, you can email us directly at support@micicca.com We’re happy to assist with any questions or concerns!
9. Can I cancel or modify my order?
You can request a cancellation or modification within 24 hours of placing your order. For more details, visit our Returns & Exchange for more details.
10. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They make the perfect gift! For more details, visit our Gift Cards page
11. How do I know what size I am?
We provide a detailed size chart for all our products on the product pages. You can view it here: Size Chart . If you're unsure, you can also contact us, and we’ll be happy to assist with sizing recommendations.