Shipping policy

Shipping & Delivery

Processing Time

All orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays).
Please note that processing time is separate from shipping time.

Shipping Rates & Delivery Times

Australia
Delivery: 2–8 business days
Shipping: From AU$5 (varies by weight)
Free shipping on orders over AU$100

New Zealand
Delivery: 4–11 business days
Shipping: From NZ$11 (varies by weight)
Free shipping on orders over NZ$200

United States
Delivery: 8–18 business days
Shipping: From US$20 (varies by weight)
Free shipping on orders over US$180

Canada
Delivery: 11–18 business days
Shipping: From CA$20 (varies by weight)
Free shipping on orders over CA$180

United Kingdom
Delivery: 5–11 business days
Shipping: From £10 (varies by weight)
Free shipping on orders over £120

Europe
Delivery: 10–25 business days
Shipping: From €12 (varies by weight)
Free shipping on orders over €120

Asia & Pacific
Delivery: 10–20 business days
Shipping: From AU $19 (varies by weight)
Free shipping on orders over AU$200 (local currency at checkout)

Rest of World
Delivery: 14–30 business days
Shipping: From AU$25 (varies by weight)
Free shipping on orders over AU$250 (Displayed in your currency at checkout where available.)

* Prices and free shipping thresholds are shown in your local currency at checkout.

Shipping Costs & Delivery

Shipping costs are calculated automatically at checkout based on destination and order weight.

Delivery timeframes are estimates only and may be affected by courier delays, customs processing, weather events, or other unforeseen circumstances.

All orders include tracking. Tracking details will be emailed once your order has shipped.

Duties & Taxes

We ship worldwide and always try to keep things simple.

United Kingdom & Europe

Orders shipped to the United Kingdom and Europe may have import VAT, customs charges, or handling fees that need to be paid when your parcel arrives. These charges are set by your local customs authority and are not included in our prices or shipping costs.

Other Countries

Depending on your country, import taxes, customs charges, or handling fees may apply when your parcel arrives. These charges are not included in our prices or shipping costs.

Important Information

Customs duties, import taxes, and handling fees are determined by local customs authorities and are outside of our control.

Customers are responsible for any import charges required by their country unless otherwise stated.

To help avoid customs delays, please provide a valid phone number and email address at checkout, as customs authorities or couriers may require this information for delivery or import processing.

Returns & Failed Deliveries

If a parcel is returned due to an incorrect address, refused delivery, unpaid duties/taxes, failed customs clearance, or unsuccessful delivery attempts, return shipping and handling fees may be deducted from the refund once the parcel is returned to us.

Shipping Restrictions

Due to postal or courier restrictions, we may be unable to ship to certain regions.

If your country does not appear at checkout, please contact us at support@micicca.com for assistance.