Processing Time
All orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays).
Please note that processing time is separate from shipping time.
Shipping Rates & Delivery Times
New Zealand 4–11 days From NZ$11 Free over NZ$200
United States 8–14 days From US$12 Free over US$140
Canada · 11–18 days From CA$17 Free over CA$180
United Kingdom 5–11 days From £9 Free over £120
Europe · 10–20 days From €12 Free over €120
Rest of World 10–30 days From US$18 Free over US$150
Shipping costs are calculated automatically at checkout based on destination and order weight.
Delivery & Tracking
Delivery timeframes are estimates only and may be affected by courier delays, customs processing, or other unforeseen circumstances.
All orders include tracking. Your tracking number will be emailed once your order has shipped.
Duties & Taxes (International Orders)
Customs duties, taxes, and import fees are not included in product prices or shipping costs.
These charges are determined by your local customs authority and are the responsibility of the recipient. We are unable to control or pre-pay these fees.
If a shipment is refused due to unpaid duties or taxes, the order may not be eligible for a refund.
For guidance on possible charges, we recommend checking with your local customs office before placing an international order.
To ensure smooth delivery, please provide a local phone number and email address at checkout. Couriers may require this for customs or delivery updates.
Returns & Failed Deliveries
If a parcel is returned due to an incorrect address, refused delivery, or unpaid duties, return shipping fees may apply.
Shipping Restrictions
Due to postal restrictions, we are unable to ship to certain regions.
If your country does not appear at checkout, please contact us at support@micicca.com for assistance.
