Refund policy

Returns & Refund Policy

We want you to feel confident shopping with MICICCA. If something isn’t quite right, our return policy is designed to be clear, fair, and transparent. Please review the details below for Australian and international orders.

Domestic Returns & Exchanges (Australia)

Eligibility

  • Full-priced items may be returned or exchanged within 14 days of delivery.

  • Swimwear & Underwear: Must be unworn, unwashed, with hygiene liner and tags intact.

  • Clothing, Towels, Caps & Bandanas: Must be unused and in original condition with tags attached.

  • Sale & Clearance Items: Final sale and cannot be returned or exchanged unless faulty.

Exchanges

  • Available for full priced items only, subject to stock availability.

  • Customers are responsible for returning the original item.

  • We cover the shipping cost for sending the replacement item.

  • If the requested size or style is unavailable, a refund will be issued instead.

Returns & Refunds

  • Returns must be lodged within 14 days of delivery.

  • A $9 AUD return shipping fee will be deducted from your refund.

  • Once your return is received and inspected, refunds are issued to the original payment method.

How to Return an Item (Australia)

  1. Email support@micicca.com with your order number and return request.

  2. We’ll send return instructions and a pre-paid label (for refunds).

  3. Send the item back as instructed.

  4. Refunds or exchanges are processed within 3 business days of receipt.

International Returns

Eligibility

  • Full-priced items may be returned within 14 days of delivery.
  • Swimwear & Underwear: Must be unworn, unwashed, with hygiene liner and tags intact.
  • Clothing, Towels, Caps & Bandanas: Must be unused and in original condition with tags attached.
  • Sale & Clearance Items: Final sale and cannot be returned unless faulty.
  • International exchanges are not available.

Returns & Refunds

  • Returns must be lodged within 14 days of delivery.
  • Customers are responsible for arranging and paying for international return shipping.
  • We recommend using a tracked shipping service, as MICICCA is not responsible for returns lost in transit.
  • Please clearly mark the parcel as “Returned Goods” on the customs declaration and declare the item accurately.
  • Original shipping charges are non-refundable.
  • Once your return is received and inspected, the refund will be issued to the original payment method.

How to Return an Item (International)

  1. Email support@micicca.com with your order number and return request.
  2. We’ll provide the return address and return instructions.
  3. Arrange and pay for tracked return shipping.
  4. Send the item back as instructed.
  5. Refunds are processed within 3 business days of receiving and inspecting the return.

Faulty or Damaged International Orders

  • If your item arrives faulty or damaged, please contact us within 7 days of delivery.
  • Please include your order number and photos showing the fault or damage.
  • We will provide instructions and work with you to resolve the issue.

Final Sale Items

  • Sale and clearance items are final sale unless faulty.
  • Worn, washed, or hygiene liner-removed swimwear and underwear cannot be returned or exchanged.